On Airtel: Oh, how the mighty have fallen!

[This essay is strictly for residents of India. Please feel free to skip it if you are not one of them.]

I’ve been an Internet user in India since the Satyam and Sify dial-up days. As Internet access kept becoming more and more affordable and new technologies kept making their way to the mass market, I kept upgrading to newer and faster connections. I’ve had more ISPs that I could count on one hand.

I know what I must sound like to the average FarmVille player on Facebook or the guy who still uses Rediffmail as his e-mail service provider: I must sound crazy. But this post is not for you, the average user; it’s for the geeks, the real users of the Internet, the ones who truly get what it is all about.

I am passionate about the Internet is a manner that I’m passionate about very few things in life. It has expanded my horizon and broadened my reach, made me so much more wiser than school or college ever could and given me opportunities I’d never dreamed of. I truly am addicted to the Internet and am glad that I am. I wouldn’t have it any other way.

With that background in place, it should be easy for you to see why I care so deeply about the state of broadband in India. I strongly believe that a strong broadband infrastructure is central to a nation’s overall growth and for the betterment of the lives of its citizens. While I do very much enjoy having fast and unlimited broadband access for my own use, I care even more passionately about the growth of broadband in this country on a national level.

In all my years as an Internet user in this country and among all the ISPs I’ve tried, I’d never felt a stronger sense of loyalty towards any company than Airtel. The day I’d switched from BSNL to Airtel, it was like I’d been infused with fresh life. The Internet actually worked the whole day long without any hiccups! The speeds were consistently higher than what was advertised! It was truly unlimited! And the customer care representatives actually cared! I was in heaven!

To date, they have not begun to offer their services in Siliguri, my hometown, and I only enjoyed Airtel Broadband for the short period that I stayed in Noida, but I’ve never felt the urge to walk up to Airtel’s offices and excoriate them for not offering their services in Siliguri. I’ve been frustrated but it has been bearable.

But what Airtel is doing now is causing regression on a national scale. They first announced that all their “unlimited” plans would have bandwidth caps of 100GB per month, beyond which the speed of your plan would be halved for the rest of the month. Later, bowing to pressure, they increased that cap to 150GB per month, but then brought it back down to 100GB at some point.

They then introduced 4Mbps “unlimited” plans (the previous maximum had been 2Mbps) that had ridiculously low bandwidth caps and cost much less than their 2Mbps “unlimited” counterparts. As you would expect, very few people took the bait. And now, perhaps deciding that they still hadn’t done enough, they have lowered the caps on all “unlimited” plans to 12GB or 20GB (or some other number in that general range).

It’s like their PR team held a meeting and someone came up with the suggestion, “You know what, we have way too much of this goodwill bullshit going for us. Let’s do something about it.” And they then proceeded on their current path, which has already lead them halfway through to the point where they completely lose all the respect they’d worked so tirelessly to gain.

I’m not angry anymore and I am not writing this essay out of frustration. That phase is over. I’ve had time to think about this and the only overwhelming emotion I am left with at the end of the day is sadness. It’s just heartbreaking to know that there are no other options. I can’t even ask people to switch, because there is nothing else to switch to.

Airtel used to be an honest company, the only one fighting the good fight, the one shining beacon in the filthy morass that was comprised of all the other private ISPs in India. It was the company that we rooted for, even evangelised for. But they’ve fallen prey to greed, just like they all do.

-Aayush

Thursday, June 24, 2010
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An elementary lesson in (n)etiquette

A few weeks ago, I received the following message on my iPhone from someone who’d recently purchased an iPad:

Your favourite iPad paid Apps

When I did not reply to the message, I received a more descriptive message on the following day:

Suggest me some good iPad apps to go for (games etc) and I am looking for paid Apps

I did not reply to that message either and just looked the other way. Today, the following tweet (from a different person) showed up in my Twitter timeline:

Guys, recommend me an entry level, lightweight vacuum cleaner with good suction power.

Oh, really? May we also massage your feet and clean your house for you while we are at it? Please?

You recognise what’s missing from the demands above, don’t you? A simple word: please. And a polite, requesting tone. The Internet makes it very easy to reach out to perfect strangers and forge acquaintances and friendships with them, but that does not give you the liberty to take them lightly. It is important to respect others’ time and to solicit help in a way that makes them want to come to your aid.

Now consider the following statement: “Hey, could you please recommend a few iPad apps if you have some free time? I’m mostly looking for paid ones. Thanks.” Even if I had no paid applications to recommend at that time, I would definitely have sent him an answer to let him know that and assured him that I would get back to him later if I came up with any recommendations.

But the way the message was phrased, it was all I could do to not send the reply, “No, I’d rather not, thank you very much.” That would be very impolite and, well, I do like to eat my own dog food to the extent that I can.

-Aayush

Monday, June 21, 2010 — 2 notes
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Comedian from Wales complaining about lost luggage. One of the funniest stand-up comedy acts I’ve ever seen.

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Under the Skin: This remarkable image using a custom-made cargo scanner shows a bulldozer.

Under the Skin: This remarkable image using a custom-made cargo scanner shows a bulldozer.

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10 TV Characters Who Need a Spin-off Series

Sawyer and Miles in a cop show laden with wit and sarcasm? Sign me up.

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That a movie about talking toys could be enjoyable is a no-brainer. That a movie about talking toys could address weighty existentialist themes in a poignant fashion, and that audiences could come to love these characters and sympathize with their plights — well, who told Pixar they could do that? To make action scenes that are genuinely thrilling and suspenseful, even though we know everything’s going to turn out OK in the end — who would have thought that was even possible? I see action movies all the time whose flesh-and-blood characters never convince me they’re in any real danger, and here I am wide-eyed with giddy tension over the fate of some toys — and not even actual toys, but cartoon drawings of toys!

Eric D. Snider, Movie Review - Toy Story 3

And Pixar does it again with Toy Story 3. Another movie with a 99% rating on Rotten Tomatoes and a sure shot Oscar winner. Ever since their inception, they’ve been delivering one hit after another, every year. Eleven years and they’ve never failed to deliver. If there is such a thing as perfection, Pixar has mastered it.

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At some point or another, we have to stop bouncing off the walls worrying about what might happen, put on our big boy pants and get back to work.

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Should be really something in 2040 or so when a Generation Y’er gets elected President of the U.S. — “Well, the, uhhhh, real root of, um, war and terrorism is, like, hatred and stuff.

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When a figure skater falls, everyone is rooting for the person to get up and finish the performance. Pull yourself up and get on with it. Enjoy the performance.

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manyhats:

I can’t tell you how many times I’ve seen case manufacturers and accessory makers write “This new product is compatible with iPhone and all models of iTouch.”  I mean, really.  You’ll use Apple’s grammar for its products but not the actual name of the product?
Decided to do this drawing in lieu of snail mailing back one of the most recent PR efforts I received marked up with red pen*.  I think it was probably the better choice.
*did not actually do this.  but was tempted.  so very tempted.

I think it would have been a much better option to go with your initial instinct.

manyhats:

I can’t tell you how many times I’ve seen case manufacturers and accessory makers write “This new product is compatible with iPhone and all models of iTouch.”  I mean, really.  You’ll use Apple’s grammar for its products but not the actual name of the product?

Decided to do this drawing in lieu of snail mailing back one of the most recent PR efforts I received marked up with red pen*.  I think it was probably the better choice.

*did not actually do this.  but was tempted.  so very tempted.

I think it would have been a much better option to go with your initial instinct.

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No More iTunes by Florian Pichler

safariextensions:

NoMoreiTunes is an extension for Safari 5 which disables the script that tries to start iTunes when you visit a link to the iTunes Store. It’s annoying and redundant as there is iTunes Preview for Music and Apps now.

Since this doesn’t work on movies I modified the redirecting page for them to show a big button which loads iTunes once (and only if) you click it. I’m working on this one to become a bit more powerful.

I didn’t realise how much I wanted this extension until I heard about it.

Probably the most useful Safari extension I’ve come across. Others I’ve installed so far are Gentle Status BarInstafariReload Button and SafariRestore. Jonas is doing a great job with the Safari Extensions blog.

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iPhone 4: The biggest thing to happen to iPhone since iPhone.

Apple

Consider me well and truly blown away!

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Just because we compete with them doesn’t mean we have to be rude!

Steve Jobs, when asked whether Apple would be removing Google from iPhone OS

It’s nice to know that he remains just as quotable as ever.

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This column will change your life: Are you an Asker or a Guesser?

The advice of etiquette experts on dealing with unwanted invitations, or overly demanding requests for favours, has always been the same: just say no. That may have been a useless mantra in the war on drugs, but in the war on relatives who want to stay for a fortnight, or colleagues trying to get you to do their work, the manners guru Emily Post’s formulation – “I’m afraid that won’t be possible” – remains the gold standard. Excuses merely invite negotiation. The comic retort has its place (Peter Cook: “Oh…

Going by this logic, I’m a guesser three times over.

(via Instapaper)

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iBooks versus Kindle

There are a few things the Apple iPad isn’t good at—making phone calls, for example, and taking pictures. But then there are some things it is excellent for, like browsing the Internet, going through news feeds, doing the social networking thing, playing games (especially board games), watching movies and reading books.

The iPad has already been talked about to death and every single aspect of it discussed to the last detail but, if you’ll indulge me for a bit, I’d like to talk about how the two most prominent book-reading apps on the iPad fare against each other.

One of my fellow writers at Macworld, Lex Friedman, hosts an excellent Tumblr-powered blog and he recently wrote on this very topic. In his comparison, the Kindle app came out on top. I’d read it before having purchased my iPad and was eager to try out both apps and validate his judgement. When I did so, he “challenged me to a duel”. Well, here you go then, Friedman.

Over the past couple of weeks, I’ve read one full book in iBooks and a couple of sample chapters in Kindle. In my limited testing, I found iBooks to be a better application overall than Kindle. Let’s start with the cons of Kindle.

Although I love the wallpaper of Kindle, with the Newton-esque kid sitting against a tree silhouetted against a background that dynamically changes according to the actual time of the day, its presentation of books is positively ugly compared to iBooks’s wooden shelves and neatly bound hardcovers arranged in perfect order.

There is no fancy page-turn animation The page-turn animation isn’t enabled by default in the Kindle and you get from one page to the next simply by sliding the current one to the left. How very utilitarian and ordinary! Even when you enable the animation, it does not feel realistic at all. iBooks, on the other hand, does a neat animation that actually makes you feel like you’re turning a real page. It’s no substitute for the real thing—and I would like them to make it even more realistic, if possible—but it’s certainly the closest thing to it that I’ve seen.

Kindle also does not give you the option to look words up in a dictionary from within the app or search for text within the book. These are major issues for me. I do not use these features very often but I sometimes do and they’re one of the main reasons I was so excited about switching to digital reading. What’s more, it even takes away the cut/copy/paste menu that the operating system provides by default.

It does, however, give you options for highlighting text within books and adding notes to it, something iBooks doesn’t do. I personally do not have any need for these features but I can see how they might be useful with textbooks and the like. In any case, they aren’t features I miss in iBooks.

For some reason, Kindle also does not have a built-in bookstore to purchase books from. It has been speculated that this may be due to Apple’s restrictions but, given that Marvel and several other media publishers offer built-in stores within their respective apps, I highly doubt that. I would offer a theory of my own as to why they do not do it but I honestly have no idea. I don’t buy a lot of books (and never will until they either start pricing them with international markets in mind or start bundling audiobooks with the purchase of every e-book) but it just seems like a major omission to me.

Lastly, there seems to be no easy way to add your own books to Kindle. I’m not a big fan of iBooks’s wired-to-iTunes-only syncing but at least it’s as easy as dragging any e-book in the ePub format into the iTunes window and syncing the iPad. Even the sync itself is several times faster than it is with the iPhone. With the Kindle, and please correct me if I am wrong, I think you’re just stuck with the Kindle Store (though I’ll admit to not having thoroughly looked into this matter).

One of the excellent features of Kindle that Lex points out is that it allows you to have the text displayed as white on black. Coupled with the built-in brightness control, this gives you an immense range, from fully bright to ridiculously dim. If it otherwise had feature parity with iBooks, this would have acted as the tipping point for me to vote in favour of Kindle.

(Depending on the brightness and contrast of your screen, you may or may not be able to read the text in the picture above. That, ladies and gentlemen, is the Kindle app on the iPad at its dimmest setting.)

The first complaint Lex has against iBooks is one that is not actually a complaint at all. He says that he has already acquired a vast collection of books in his Kindle library over the past year and he’d rather just add to it than start all over again with iBooks, thank you very much. That’s perfectly understandable but, of course, I have no such mental barrier to overcome, so it is a moot point for me.

Along with its very neatly integrated search and dictionary lookup features, iBooks also gives you the option to look up words and phrases on Google or Wikipedia. The problem is that they kick you out of the app instead of bringing up a WebView within iBooks itself. To the best of my knowledge, Apple never uses in-app modal WebViews, so it’s not surprising to me that they aren’t using it here. I agree with Lex though: if you use those features with any amount of regularity, it will probably get on your nerves.

His last and most major complaint against iBooks is (a) the lack of the white-on-black viewing mode, as mentioned above; and (b) iBooks’s inability to remember its brightness settings between relaunches and even when you lock the screen and unlock it again. On the first point, I completely agree; it would be great to have that option in iBooks.

The second point, however, is not entirely true. While it does have a bug where it resets the brightness to its original setting when you lock the screen and unlock it again, it does not do so between launches. I can only assume that the problem existed in the previous version of the app and that it has now been fixed, but it sure doesn’t happen anymore.

On a related note, Lex mentions that the iPad’s brightness control does not properly adjust the contrast when you turn it down, citing Kindle and Instapaper as examples of apps that handle this better. While I understand his complaint, it does not seem to me that the latter apps are doing it differently. Since Apple does not give developers access to the brightness control API, I know that what they are doing is technically dissimilar to iBooks’s approach but the results look to be exactly the same to my untrained eye.

Even with the features that iBooks lacks (primarily the white-on-black layout) and the bugs it has, I find it to be decisively better than Kindle, simply because it is so much more polished. I want to give up my real books and use iBooks because it is so amazingly well designed. I know the charm of these superfluous effects is usually short-lived but I have been using it for over two weeks and haven’t tired of it yet.

(iBooks on the iPad displaying a book in landscape mode at its dimmest setting.)

Of note is also the fact that iBooks can show you a single or double page spread based on the orientation you’re holding it in (or rather, it’s locked in), something Kindle does not do.

That said, there are several features Apple needs to add on a priority basis to make it more useful, mostly in the area of book management. It bugs me no end that there are absolutely no automatic sorting options in the bookshelf mode. I’d have expected an Apple app to have a level of finesse that goes above and beyond your expectations, and some swanky page-turn animations and a nice grain design for the wooden shelf are not it.

Why aren’t the books sorted by genres and authors and the shelves labeled accordingly, like you find in bookstores and libraries? Why is there no way to add a detailed description and other metadata information for books within the iTunes interface and why don’t these details show up in iBooks? Why, oh why, does iTunes ask for song, artist and album info for every goddamn thing you add to it, whether it be a book or a movie or a song?

I can already see how much of a nuisance managing the library will become once it swells to a hundred books or more. Hopefully, Apple will have released an update that adds some of the features I’ve mentioned above by the time I hit that milestone.

All said and done, I’d like to conclude that, despite its missing features and that nasty bug, I prefer iBooks over Kindle, if due to nothing else then just the amount of polish it shows. If reading books with iBooks’s white background strains your eyes though, go give Kindle a look and maybe its white-on-black mode will be more to your liking.

-Aayush

Saturday, June 5, 2010 — 7 notes
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